Cancellation Policy:
- Order Cancellation by Customers:
- Customers can cancel an order within a specified timeframe 2 Hours after placing it or before order processing or courier picked .
- After the allowed cancellation period, orders are considered final and cannot be canceled.
- Vendor Cancellation:
- Vendors reserve the right to cancel an order in case of unforeseen circumstances such as product unavailability, pricing errors, or other issues.
- Customers will be notified of any cancellations, and a full refund will be issued.
Returns Policy:
- Eligibility for Returns:
- Customers can initiate a return within a specified period 3 days from the date of receiving the product.
- Products must be in their original condition, unused, and with all original packaging and tags.
- Return Process:
- Customers must contact customer support to initiate the return process.
- Provide order details, reasons for the return, and any supporting documentation.
- Return Shipping:
- Depending on the reason for the return, customers may be responsible for return shipping costs.
- Clearly communicate who bears the shipping costs for defective or damaged products.
- Inspection and Approval:
- Returned items will be inspected upon receipt.
- Refunds or replacements will be processed upon approval of the return.
Refund Policy:
- Refund Methods:
- Refunds will be issued using the same method as the original payment.
- In the case of store credits, the customer will be informed.
- Refund Timeframe:
- Refunds will be processed within a certain timeframe 7 days after approval of the return.
- Non-Refundable Items:
- Clearly state any items that are non-refundable, such as digital products, personalized items, or items marked as final sale.
- Partial Refunds:
- In some cases, partial refunds may be issued based on the condition of the returned item.
Remember, it’s essential to make your policy easily accessible on your website and require customers to acknowledge and accept the terms during the checkout process.
Returns and Refund Policy
Thank you for shopping with [Lucre computer solutions Tnkdeals.com]. We appreciate the trust you place in us and are committed to providing you with a satisfactory shopping experience.
1. Returns
1.1. Eligibility for Returns: We accept returns within [3] days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2. Non-returnable Items: Certain items are not eligible for return, including [list any specific items or categories that cannot be returned]. ex : lingerie, inner wear, printer consumables.
1.3. Return Process: To initiate a return, please contact our customer service team at [contact@tnkdeals.com] to obtain a Return Merchandise Authorization (RMA) number. Include this RMA number with the returned item.
1.4. Shipping Costs: Customers are responsible for shipping costs associated with returns, unless the return is due to our error or a defective product.
2. Refunds
2.1. Refund Process: Refunds will be processed within [number] business days after receiving and inspecting the returned item. The refund will be issued using the original payment method.
2.2. Partial Refunds: In some cases, partial refunds may be granted for items with obvious signs of use, damage, or missing parts.
2.3. Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank. If you still have not received your refund, please contact us at [contact@tnkdeals.com].
3. Exchanges
We currently do not offer exchanges. If you need a different item, size, or color, please visit our local vendor store. since our website vendors are local within the city / town only.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [8714911456] days of receiving the product. We will arrange for a replacement or refund as appropriate.
5. Contact Information
If you have any questions about our returns and refund policy, please contact us at contact@tnkdeals.com ( lucre computer solutions)
